Nexus Among ICT Support for Core Competencies, Competitive Advantage and Firm Performance: A Managerial Phenomenology Approach
Journal Title: Journal of Economics, Finance and Management Studies - Year 2023, Vol 6, Issue 02
Abstract
This study analysed the nexus among ICT support for core competencies, competitive advantage and firm performance using data obtained from managers of firms in Harare, Zimbabwe. The qualitative phenomenological approach focused on the manufacturing and service sub-sectors that informed the analysis. The study used purposive sampling to select a sample of 10 participants, five business managers and five ICT experts. In-depth interviews with chosen ICT experts from business organisations in Harare, Zimbabwe, were conducted to gather qualitative data. The study's findings were from using within-case and cross-case qualitative data analysis. Key results from the study indicate that ICT support for management talent is perceived to impact business performance and competitive advantage positively. ICT support for core competencies gives businesses a competitive advantage that positively impacts operational performance. When ICT investments combine with ICT management skills, a company's value maximises. For ICT-enabled core competencies to influence firm performance, firms need complementary managerial and strategic capabilities. This study is distinctive because it addresses the dynamic organisational capabilities and resource-based perspective as the base theories. The methodology goes against the innovation adoption theories of comparable earlier studies on ICT acceptability. Thus, this study contributes to the growing body of ICT literature by demonstrating that ICT-enabled core competencies are insufficient to establish and maintain a competitive advantage and singularly influence firm performance. It made it even more essential for a firm to consider how to meet better customer needs and capture value by having a well-thought-out ICT-embedded business model, business strategy, and innovation alignment
Authors and Affiliations
Leo T. Mataruka,Walter P. Mkumbuzi,Joe Muzurura,Christopher Zishiri
Keywords
Related Articles
- EP ID EP726792
- DOI 10.47191/jefms/v6-i2-06
- Views 47
- Downloads 0
Leadership Model and Work Motivation of Employees Research and Development Planning Agency for Regional South Sulawesi Province
The research aims to determine the model of leadership and motivation simultaneously on the performance of employees of the South Sulawesi Regional Development Planning Research and Development Agency. The population in...
Eco-Tourism: Concepts and Application by Smart Rural Areas: Case Study in Trenggalek, East Java
Indonesia has a good tourist market, East Java is an island that has a very magnificent of tourism potential, then Trenggalek is particular as a tourist-magnet in South East Java. Several southern regions such as Trengga...
The Survey of Employers' Job Satisfaction in Georgian Companies
The article - "The survey of employers' job satisfaction in Georgian companies" - discusses the results of the research that the authors of the article carried out in Georgian companies. 1509 employees from both private...
Achieving Business Productivity through Social Entrepreneurship of Cooperative Societies in Nigeria
Cooperatives around the world face pressing challenges of decreased profitability and difficulty in maintaining a competitive position in the market that hamper their societal impact and performance. This absence of targ...
Beyond Borders: Socio-Economic Dynamics and Demographic Profiles Shaping Migration Patterns of Romanian Doctors Across EU
Healthcare professional migration has emerged as a global phenomenon, underscoring the need to comprehend migrant doctors' patterns and characteristics for effective policymaking and workforce planning. The paper analyse...