Impact of hotel service quality on the loyalty of customers Journal title: Economic Research-Ekonomska Istraživanja Authors: Edmundas Jasinskas, Dalia Streimikiene, Biruta Svagzdiene, Arturas Simanavicius Subject(s):
Customer satisfaction study using the Servqual method Journal title: Journal of Achievements in Materials and Manufacturing Engineering Authors: A. Kania, K. Plasczyk Subject(s): Engineering
