THE IMPACT OF BANK RESPONSES TO RECOVERY SERVICE SATISFACTION Journal title: Asian Economic and Financial Review Authors: Vo Thi Quy*| International University, VNU, HCM, Vietnam, Pham Thi Bich Lan| Saigon Commercial Bank,... Subject(s): Economics, Finance and Financial Services
The Effect of Brand Recognition on Service Recovery Journal title: European Journal of Business and Social Sciences Authors: Yin-Hui Cheng| National Taichung University of Education, Taiwan Subject(s): Economics, Management Science
Constructing Repurchase Intention Prediction Model Based on PWOM/NWOM Effect and Service Recovery Considerations by Using BPNN Technique Journal title: Scholars Journal of Economics, Business and Management Authors: Kun-Lin Hsieh Subject(s):
Service Failure of Non Banking Industry Journal title: International Journal of Business and Management Invention Authors: Willy Arafah Subject(s):
The Effect of Service Delivery Failures on Service Recovery: A Causal Study Journal title: International Journal of Academic Research in Business and Social Sciences Authors: Zulhan Othman, Mohd Salehuddin Mohd Zahari, Mohd Shahril Nizam Md Radzi, Tuan Ahmad Tuan Ismail, Hai... Subject(s):
ASSESSING THE INFLUENCE OF SERVICE RECOVERY STRATEGIES ON DISTRIBUTIVE JUSTICE IN HIGHER EDUCATION INSTITUTIONS Journal title: Problems of Education in the 21st Century Authors: Steven K. Msosa, Jeevarathnam P. Govender Subject(s):
A temporal model of perceived control to explain service failures Journal title: BAR: Brazilian Administration Review Authors: Natalia Araujo Pacheco, Cristiane Pizzutti, Maggie Geuens Subject(s): Business Administration, Educational Administration
EXPLORING THE RELATIONSHIPS BETWEEN PERCEIVED JUSTICE AND SERVICE RECOVERY OUTCOMES BY MEANS OF PLS-SEM Journal title: Güncel Pazarlama Yaklaşımları ve Araştırmaları Dergisi / Journal of Current Marketing Approaches and Researches Authors: Onur ÖZTÜRK Ahmet Akif KARADAMAR Çağatan TAŞKIN Subject(s): Marketing
