A Case Study in Formative Usability Evaluation of a Local Public Administration Web Site
Journal Title: Romanian Journal of Human - Computer Interaction - Year 2010, Vol 3, Issue 3
Abstract
Usability of local public administration web sites should be a key concern in the implementation of the Information Society in Romania. Unfortunately, usability evaluation is not yet a current practice. The purpose of this paper is to present a usability evaluation methodology and a case study targeting a local public administration web site. The evaluation procedure is based on two methods: heuristic evaluation and user testing. A heuristic evaluation was performed against a set of 24 heuristics. Then a user testing was carried on that was based on the think aloud protocol. The evaluation results obtained with each method were analyzed as regarding their confidence and validity.
Authors and Affiliations
Dragoş Daniel Iordache, Ruxandra Dora Marinescu, Maria Gheorghe-Moisii, Costin Pribeanu
Keywords
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