A Multidimensional and Hierarchical Model for Assessing the Quality of E-Learning Services
Journal Title: Romanian Journal of Human - Computer Interaction - Year 2011, Vol 4, Issue 3
Abstract
This article defines dimensions of e-learning services quality to develop a measuring instrument. It reviewed the achievements in the field and theoretical concepts. It defines a multidimensional and hierarchical model by a factor of order three (the quality of the e-learning service), three dimensions modeled as second order factors (quality of interface, interaction quality, outcome quality) and nine sub-dimensions modeled as first order factors. Finally it shows how to further research.
Authors and Affiliations
Alexandru Balog
Keywords
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