A Study on Service Quality of Transport Service With Reference To Puducherry Road Transport Corporation Ltd (PRTC), Puducherry
Journal Title: Scholars Journal of Economics, Business and Management - Year 2014, Vol 1, Issue 1
Abstract
Transport and communication becoming has direct effect on country development. Transport plays a dominant role in modern days. No transport business can be without passenger and can’t survive without satisfying the needs of the passengers. In general, compared with other modes of transport, bus transport and its services are more indispensable, convenient and very easy to access. In certain situations, bus transport may suit with the needs of the passengers and facilitate more in all aspects. It carries the people from one place to another place to enable the people to carry out their day to day activity, business etc., Therefore bus transport and its quality service is too important and plays a vital role in a man’s day to day life of the general public. Bus transport industrial services are as similar to central nerves system of a human body. This makes a need to study a part of an ongoing passenger perception research towards public bus in Puducherry city. This research article will provide a clear view about the quality of service assured by public transport.
Authors and Affiliations
S. Siva
Keywords
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