A Study to evaluate Patient expectation and satisfaction in a tertiary care teaching Hospital
Journal Title: Healthline - Year 2013, Vol 4, Issue 2
Abstract
Background: Patients satisfaction is an important component of the health care industry in this competitive modern era. The concept of patient satisfaction is also rapidly changing and the hospitals are using variety of techniques to improve patient care and organizational efficiency. Study Design: The study design was cross-sectional. Methodology: A total of 422 Patients, attending the Out Patient Department of GSMCH, Banur were randomly selected and a questionnaire was developed to evaluate patient satisfaction about the outpatient department services, logistic arrangement in the outpatient departments, perception about the performance of staff, behavior of staff, support service and any other suggestions of patients. Results: 80% patients expected the physicians to discuss their problems with them,100% patients expected to be physically examined.76% respondents expected their physician to be specialist, whereas 09% respondents said that they were unable to judge a physicians clinical competence. Technically competent doctor was rated as the most important attribute of the treating physician for patient satisfaction. Conclusions:In this study, it is found that majority of the patients are satisfied with the services provided. They were satisfied with the guidance, logistic arrangements, support services, nursing care, Doctors consultation etc. and satisfaction is the desired outcome of every hospital.
Authors and Affiliations
Amrit Virk, Meenu Kalia, B Gupta, Jsdeep Singh
Keywords
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