Across Sectional Study of Patient Satisfaction among those Attending Anti-Rabies Clinic of a Tertiary Carehospital of Gwalior City
Journal Title: National Journal of Community Medicine - Year 2018, Vol 9, Issue 9
Abstract
Introduction: Rabies is a 100% fatal, yet preventable, zoonotic disease, caused by rabies virus & spread by the bite or lick of rabid animals to humans. In government institutions patient influx is high which may lead to compromised patient satis-faction. Patient satisfaction is a per-formance indicator for any health care institute. Material and methods: The present study was a cross sectional study carried out at anti-rabies clinic of a tertiary care hospital of Gwalior city. All newly registered animal bite cases were interviewed at the end of their treatment using the study tool. Each response was rated using a five point Likert scale, rang-ing from strongly disagree to strong-ly agree. Data was compiled & ana-lyzed manually and interpretations were made accordingly. Results: Gender wise majority of the participants were male and maxi-mum were belong to the age group of 20 years or less (35.71%). Overall 80% patients agreed that the behav-ior of staff other than doctor was al-so satisfactory and 78.57% were sat-isfied with overall medical care re-ceived. Conclusion: Despite certain con-straints majority of the patients have expressed overall satisfaction with OPD Services. However some of the patients reported financial burden incurred for the treatment.
Authors and Affiliations
Ashok Mishra, Manoj Bansal
Keywords
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