ALTERNATIVE SOLUTION FOR CLIENT SERVICE MANAGEMENT
Journal Title: Taikomieji tyrimai studijose ir praktikoje - Year 2018, Vol 14, Issue 1
Abstract
The purpose of the article is to introduce the framework of investigating quieting processes employing innovate technique – Big Data aiming to present effective solutions for burstiness control and ensure high quality customer flow management. This contribution is organized as follows: the first section introduces the main principles of Queuing theory, then the discussion of its empirical application follows and finally the theoretical grounding of proposed new model development that gives a realistic description of binary customer behavior based on gap processes is presented.
Authors and Affiliations
Diana Micevičienė, Ojaras Purvinis, Rasa Glinskienė, Arūnas Tautkus
Keywords
Related Articles
- EP ID EP571272
- DOI -
- Views 226
- Downloads 0
JUDRIEJI ŽAIDIMAI VAIKŲ LOPŠELYJE-DARŽELYJE: REALIJOS IR PERSPEKTYVOS
Scientific researches and practice in the institutions of pre-school education show that a game is the most reasonable and obtainable way of education for the child. Nevertheless that nowadays many books are published ab...
ŽMOGAUS ŽINGSNIŲ IDENTIFIKAVIMAS TALPINIAIS JUTIKLIAIS
Various electrical, wireless, video or other systems are used for the human body recognition in smart homes. They are perfect for localization of the human position - to determine where he is. Some systems recognize a pe...
USAGE OF RELATIVE STRENGTH INDEX ON LESS ACTIVELY TRADED CURRENCY PAIRS
Foreign Exchange market is open for all users who want to create foreign currencies based investments portfolio. Brokers of this market offer everything what investors need, i.e. worldwide accessibility, friendly trading...
JUOSTINIO PAMATO ILGINIO ŠILUMINIO TILTELIO EFEKTYVUMO TYRIMAS A+ KLASĖS PASTATUOSE
In this article, the authors carried out a research on a typical linear shallow foundation thermal bridge of class A+ residential building, based on the principles of energy and economic efficiency. The thermodynamic stu...
SAVIGYDA ANTIBIOTIKAIS PANEVĖŽIO REGIONE
Public Health Problem is antimicrobial resistance, and its main reason - the frequency and the irrational use of antibiotics. In order to improve the fight against the spread of microbial resistance, the European Commis...