Analisis Upaya Peningkatan Mutu Manajemen Pelayanan Bencana Terhadap Korban Bencana di Rumah Sakit PKU Muhammadiyah Bantul Berdasarkan Metode Quality Function Deployment (QFD)
Journal Title: JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) - Year 2016, Vol 5, Issue 1
Abstract
Hospitals must be well prepared and ready for any kind of disaster in both of its facilities and human resources. PKU Muhammadiyah Bantul Hospital is situated within the disaster-prone area. The main issues faced by the hospital are complaints from disaster victims regarding its medical services, nursing, and medical facilities. Therefore, PKU Muhammadiyah Bantul Hospital tries to make serious efforts to improve its service quality by conducting a deep analysis of patients. The Quality Function Deployment (QFD) method is applied to measure the service quality improvement in PKU Muhammadiyah Bantul Hospital. This method mainly formulates the management’s improvement efforts based on demands. Subjects of this research were the earthquake’s victims at Yogyakarta in 2006 with 30 people as the samples. PKU Muhammadiyah Bantul Hospital has had preparedness of medical services, nursing and other supporting facilities for disaster management, but there was some elements that need to be improved to reach customer satisfaction.
Authors and Affiliations
Dyah Mustika Kurniatri, Sunaryadi Sunaryadi
Keywords
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- EP ID EP640045
- DOI 10.18196/jmmr.5107
- Views 65
- Downloads 0
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