Analysis of Procedures and Factors Causing Motor Vehicle Insurance Claims

Abstract

The purpose of this study is to determine in detail the analysis of motor vehicle claims procedures. Researchers also want to know about the factors that cause claims. The research method used by researchers is descriptive qualitative and quantitative. Researchers take and observe primary data directly in an insurance company in Indonesia. The analysis was carried out for 3 years, namely 2017, 2018, and 2019. Based on the results of the study, the claims procedure was carried out in several stages. These steps are a claim incident report, prepared documents, submission of documents to the claims department, document check, verification, survey, analysis, and claim settlement. The factors causing the most claims in 2017 were damage due own at 60 . in 2018 the cause of most claims was due to other damage by 50 . The same was true in 2019, namely due to own damage of 60 . Meanwhile, the claim fee that must be paid by the company in the last 3 years has reached Rp. 3,932,415,699.00. Stevanly Alvino Arya | Debrina Vita Ferezagia "Analysis of Procedures and Factors Causing Motor Vehicle Insurance Claims" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-1 , December 2020, URL: https://www.ijtsrd.com/papers/ijtsrd38254.pdf Paper URL : https://www.ijtsrd.com/economics/finance/38254/analysis-of-procedures-and-factors-causing-motor-vehicle-insurance-claims/stevanly-alvino-arya

Authors and Affiliations

Stevanly Alvino Arya | Debrina Vita Ferezagia

Keywords

Related Articles

Parking Lot Security System using RFID Technology

Radio Frequency Identification RFID technology is widely used in various applications such as attendance system, tracking system, monitoring system or parking system. In this paper, the Parking Lot Security System using...

Composition and Applications of Aloevera Gel

Aloevera is a succulent plant species of the genus Aloe. It is cultivated for agricultural and medicinal uses. Aloevera gel is the most recognized herbal medicine in the world today, used to cure thermal burn and sunburn...

Californian Wildfires and Associated Human Health Outcomes An Epidemiological Scoping Review

Background Over the last decade, the frequency and severity of wildfires have notably increased as a result of climate change, posing a significant threat to human health. Objective This review answers the question “What...

A Study on Brand Impact of Apparels on Consumer Buying Behaviour in Kukatpally Area

The paper is about the results of the primary research which purpose was to know the impact of apparels brand on consumers to purchase a product. The aim of the paper is to make the fact clear that the brand has an impac...

National Traditions and Customs in the Family Upbringing of Karakalpak People

The article deals with the national customs and traditions of Karakalpak people. The article describes general understanding about Karakalpak family traditions, the criteria for raising children, in particular, the pecul...

Download PDF file
  • EP ID EP692409
  • DOI -
  • Views 97
  • Downloads 0

How To Cite

Stevanly Alvino Arya (2020). Analysis of Procedures and Factors Causing Motor Vehicle Insurance Claims. International Journal of Trend in Scientific Research and Development, 5(1), -. https://europub.co.uk./articles/-A-692409