Analysis of the Influence of Reliability, Responsiveness, Guarantee, Empathy and Direct Evidence on Club Prima Utami Herbalife Pasuruan Nutrition Customer Satisfaction
Journal Title: International Journal of Multidisciplinary Research and Analysis - Year 2023, Vol 6, Issue 10
Abstract
The results of the description of the analysis show that the respondents understand the filled out questionnaire and if asked again the respondents have a high chance to answer consistently. The results of the analysis of the tabulation results of the description of the respondents' answers were measured by statistical averages. Researchers measured respondents' perceptions using a 5-point Likert scale. Multiple linear regression processing was assisted by using the SPSS program, with the result that the data were normally distributed and there were no symptoms of heteroscedasticity. While the results of the multicollinearity and autocorrelation analysis, the VIF value on the independent variables showed that there were no symptoms of multicollinearity in the independent variables studied, meaning that there was no strong correlation between the independent variables in the regression equation model. While the calculation results show that the Durbin Watson value is concluded that there is autocorrelation in the regression equation, this can be explained that the data collected has a correlation between the observation data.
Authors and Affiliations
Sri Rahayu Utami, Mokhamad Natsir, Harianto Respati
Keywords
Related Articles
- EP ID EP721405
- DOI 10.47191/ijmra/v6-i10-07
- Views 89
- Downloads 0
Industry Type, Profitability and Convergence of IFRS to Audit Fees
This research aims to determine the relationship between industry type, profitability, and IFRS convergence with audit fees. This research is associative research that connects each research variable using data taken dir...
Forest Degradation and Deforestation in Nigeria; Poverty Link
Forests are the most diverse terrestrial ecosystems, housing a quite large majority of the world’s terrestrial species. It provides many social, economic, and environmental benefits. In addition to timber and paper produ...
Development of Decorative Resin Wall Tiles with Various Natural Fibers
Resin tile is an economic tiling solution that’s perfect for DIY installations, with attractive patterns, affordable, eco-friendly and designs easily to restyle your walls. This study aimed to develop and determine the a...
A Concise Historical Survey of Decision-Making Theories in Educational Context
This paper presents a concise survey of some general decision-making theories and especially some methods of making educational decisions by adolescents. The educational decisions of adolescents by the end of secondary...
Increased Activities and Learning Outcomes of Volleyball through Sponge Ball Modification for Junior High School Students
The not yet optimal learning activities and learning outcomes in learning physical education, sports and health, especially volleyball lessons underlie this classroom action research. This study aims to improve learning...