Attitude and Perception of Employees towards Islamic Banking
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 8
Abstract
For determination of satisfaction level of Employees, weformed and later on alternated a theoretical model (instrument) for measurement of the Satisfaction level. By using quantitative methodology empirical data was collected on which statistical analysis was performed. For the measuring of service quality eight basic dimensions were extracted from the 19 items which were perception, attitude, satisfaction level, pay structure, supervisory support, promotion and Organizational structure. A questionnaire consisting of 19 questions was conducted to the sample of target population, selected through convenient sampling method. The results were then analyzed using SPSS and Microsoft Excel and the findings were recorded along with the analytical discussion and managerial recommendations.The results showed that a satisfaction level of employees depends on multi factor that determined the satisfaction level which includes Organizational Objective, Management, Work environment, Training and development, MBL products and Shariah Compliance. The employees joined Meezan Bank rather they belong to other financial institutions with the only reason of its Islamic rules Compliance by Shariah Supervisory Board encompasses of the most renowned personality of Pakistan Justice (Retd.) Muhammad TaqiUsmani and MBL approved product are highly transparent in procedure according to Shariah rules. That was the only reason that differentiates MBL(mezan bank limited) from other Financial Institutions.
Authors and Affiliations
Muhammad Saleem, Adnan Ashraf
Keywords
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- EP ID EP412431
- DOI 10.9790/487X-2008067390.
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