Attitude of Supporting Staffs and Patient Satisfaction – A Study in Secondary Health Care Centre
Journal Title: International journal of Emerging Trends in Science and Technology - Year 2017, Vol 4, Issue 5
Abstract
Undoubtedly, quality of the hospital is completely depending upon the satisfaction of patients. This study is to understand the patient satisfaction in district level hospital. Researcher has interviewed 200 patients relating to the attitude of the supporting staffs. It is known by everyone that doctors diagnose the patient but rest of the services generally furnish various supporting staffs such as nurse, patient care assistants, laboratory assistant, the clerical support of the unit coordinators and the billing assistant. It is a cross-sectional study by analyzing data collected with the help of five point (Likert scale) structured ordinal questionnaires.
Authors and Affiliations
Prof. (Dr. ) Subhasish Chatterjee
Keywords
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