BALANCED SCORECARD EVALUATION MODEL THAT INCLUDES ELEMENTS OF ENVIRONMENTAL MANAGEMENT SYSTEM USING AHP MODEL
Journal Title: International Journal for Quality Research - Year 2010, Vol 4, Issue 1
Abstract
The research is oriented on improvement of environmental management system (EMS) using BSC (Balanced Scorecard) model that presents strategic model of measurements and improvement of organisational performance. The research will present approach of objectives and environmental management metrics involvement (proposed by literature review) in conventional BSC in “Ad Barska plovidba” organisation. Further we will test creation of ECO-BSC model based on business activities of non-profit organisations in order to improve environmental management system in parallel with other systems of management. Using this approach we may obtain 4 models of BSC that includes elements of environmental management system for AD “Barska plovidba”. Taking into account that implementation and evaluation need long period of time in AD “Barska plovidba”, the final choice will be based on 14598 (Information technology — Software product evaluation) and ISO 9126 (Software engineering – Product quality) using AHP method. Those standards are usually used for evaluation of quality software product and computer programs that serve in organisation as support and factors for development. So, AHP model will be based on evolution criteria based on suggestion of ISO 9126 standards and types of evaluation from two evaluation teams. Members of team & will be experts in BSC and environmental management system that are not employed in AD “Barska Plovidba” organisation. The members of team 2 will be managers of AD “Barska Plovidba” organisation (including managers from environmental department). Merging results based on previously created two AHP models, one can obtain the most appropriate BSC that includes elements of environmental management system. The chosen model will present at the same time suggestion for approach choice including ecological metrics in conventional BSC model for firm that has at least one ECO strategic orientation.
Authors and Affiliations
Jelena Jovanovic, Zdravko Krivokapic, Sabrija Ramović, Milan Perovic
Keywords
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