Change and Development of Organization (Case Study Change Organizations of General Hospitals of Tenriwaru Regency of Bone)
Journal Title: IOSR Journal of Humanities and Social Science - Year 2018, Vol 23, Issue 7
Abstract
This study aims to analyze and explain: (1) The process of organizational change and development (2) How the implications of organizational change to the development of service performance to the community, and (3) Strategies that can be applied to improve service performance to the community postchange and organizational development RSUD Tenriawaru Kabupaten Bone. The research was conducted by qualitative method with case study approach. Data collection techniques by interview, documentation and direct observation. Data analysis techniques include data reduction, data presentation, temporary conclusion and verification, data collection and final drawing, a process of interactive cycles or processes. Data Validity Technique using Triangulation Technique. The findings of this study reveal that organizational change can be realized through changes in structure, and employee behavior, working order and interpersonal communication effective in achieving the goals set together. The wholehearted strategy of providing service is essentially the ability and skill of the apparatus to play its role as a health serviceer who devotes his whole feeling sincerely, knowledge and skills and cares to others for organizational progress and change and fulfills public expectations. The application of Attitude 4 P, (passionate, progressive, proactive and positive) as a health service strategy to improve service performance as well as guidance for Tenriwaru hospital organization Bone District.
Authors and Affiliations
Asriady Sulaiman, Haedar Akib, Rifdan . , Suradi Tahmir
Keywords
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- EP ID EP419496
- DOI 10.9790/0837-2307020106.
- Views 93
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