Community Satisfaction Index Analysis of CSR Program PT Adaro Indonesia in 2018
Journal Title: Advance Research Journal of Multidisciplinary Discoveries - Year 2019, Vol 39, Issue 39
Abstract
Communities have the same rights in obtaining public services that are safe, quality and affordable. One of the government's efforts in implementing community needs for quality health services through CSR activities. The aim of the study was to measure the community satisfaction index (CSI) in the five CSR programs of PT Adaro Indonesia in 2018. This type of research was observational analytic using a survey method through a cross-sectional approach, namely data involving independent variables and dependent variables can be collected at one time. The population in this study was taken from the beneficiaries of the PT Adaro Indonesia CSR program in 2018. The sample was the beneficiary of the PT Adaro Indonesia CSR program which was divided into 5 fields, consisting of 24 clusters / programs, 907 respondents. CSI in 5 fields, namely the economic field for the index of community satisfaction is 80% with the satisfied category. The education sector for the community satisfaction index is 80% with a satisfied category. The health sector for the community satisfaction index is 77.5% with a satisfied category. The socio-cultural sector has a community satisfaction index score of 81.9% with a satisfied category. The environmental sector CSI for the community satisfaction index is 85% with a very satisfied category. The advice given was the need for improvement in all indicators so that the value of the CSI would be better the following year by increasing the dissemination and dissemination of information related to the 5 CSR fields in the community.
Authors and Affiliations
Aan Nurhadi, Lenie Marlinae, Tien Zubaidah
Keywords
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