Comparing the Usability of M-Business and M-Government Software in Saudi Arabia
Journal Title: International Journal of Advanced Computer Science & Applications - Year 2016, Vol 7, Issue 1
Abstract
This study presents a usability assessment of mobile presence in the Kingdom of Saudi Arabia (KSA), with a particular focus on the variance between M-business and M-government presence. In fact, a general hypothesis was developed that M-business software is more usable than M-government software, with eleven sub-hypotheses derived from Nielsen’s heuristics method. To examine the hypotheses, a true representative sample of thirty-six (n=36) mobile software applications in Saudi Arabia were identified from prior research, representing two main categories: M-business and M-government. Within each category, eighteen (n=18) mobile software applications were carefully chosen for further evaluation, representing a wide variety of sectors. A questionnaire was devised based on Nielsen’s heuristics method; this was tailored to fit the context at hand (mobile computing) to establish a usability checklist (consisting of eleven constructs). A group of thirty-six (n=36) participants were recruited to complete the usability assessment of examining each software application against the usability checklist, by rating each item using a Likert scale. The results herein reveal that mobile interactions in KSA were, in general, of an acceptable design quality with respect to usability aspects. The average percentage score for all heuristics met by the evaluated mobile software applications was 68.6%, this reflected how well the usability practices in mobile presence were implemented. The scores for all usability components exceeded 60%, with five components being below the average score (of 68.6%) and six components being above it. The variance between M-business and M-government software usability was significant, particularly in favor of M-business. In fact, the general hypothesis was accepted as well as seven other sub-hypotheses, as only four sub-hypotheses were rejected.
Authors and Affiliations
Mutlaq Alotaibi
Keywords
Related Articles
- EP ID EP133245
- DOI 10.14569/IJACSA.2016.070117
- Views 88
- Downloads 0
Efficient Relay Selection Scheme based on Fuzzy Logic for Cooperative Communication
The performance of cooperative network can be increased by using relay selection technique. Therefore, interest in relay selection is sloping upward. We proposed two new relay selection schemes based on fuzzy logic for d...
Iris Recognition Using Modified Fuzzy Hypersphere Neural Network with different Distance Measures
In this paper we describe Iris recognition using Modified Fuzzy Hypersphere Neural Network (MFHSNN) with its learning algorithm, which is an extension of Fuzzy Hypersphere Neural Network (FHSNN) proposed by Kulkarni et...
Developing Backward Chaining Algorithm of Inference Engine in Ternary Grid Expert System
The inference engine is one of main components of expert system that influences the performance of expert system. The task of inference engine is to give answers and reasons to users by inference the knowledge of expert...
The Role of Technical Analysis Indicators over Equity Market (NOMU) with R Programing Language
The stock market is a potent, fickle and fast-changing domain. Unanticipated market occurrences and unstructured financial information complicate predicting future market responses. A tool that continues to be advantageo...
Comparative Analysis of Evolutionary Algorithms for Multi-Objective Travelling Salesman Problem
The Evolutionary Computation has grown much in last few years. Inspired by biological evolution, this field is used to solve NP-hard optimization problems to come up with best solution. TSP is most popular and complex pr...