CONCEPTS «LOGISTIC SERVICE» AND «LOGISTIC SERVICING»
Journal Title: Економіка транспортного комплексу - Year 2019, Vol 33, Issue
Abstract
In order to fully meet the needs and demands of consumers, logistics services or logistics servicing are used and developed. However, in modern literature and practice, there is no single definition of these concepts, their identification or delineation occurs. This complicates the work on the formation of the logistics service system (logistics servicing), the development of recommendations for the quality of logistics services, etc. In this work a critical analysis of scientific and practical approaches to the definition of the concepts of «logistic service» and «logistic servicing» has been carried out, the necessity of their delineation has been proved. The term «logistic service» is proposed to be used in the case of activity directed at a particular consumer, his needs, requests, etc.; in the opposite, when it comes to the whole potential and the real possibility of organization (service, etc.) to provide logistics services - the term «logistics servicing» is relevant. In this case, logistic servicing is defined as the organized activities of personnel in a particular material environment, associated with the supply and provision of logistics services that meet the specific needs and requirements of consumers. Logistic service is a complex of logistic services offered and provided to customers by a service or other organization, in order to maximally meet their needs, in the most cost-optimal way. As a rule, the concept of «logistics service» should be used to outline the scope of the provision of logistics services to an external customer on a commercial basis. Prospects for further research are the establishment of the classification of logistics services, the development of approaches to the formation of logistics services, organization of logistics servicing for consumers.
Authors and Affiliations
О. KRYVORUCHKO
Keywords
Related Articles
- EP ID EP590378
- DOI 10.30977/ЕТК.2225-2304.2019.33.0.31
- Views 145
- Downloads 0
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