Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2017, Vol 0, Issue 2
Abstract
In the present investigation we show the results obtained from a study carried out in an industrial corporation located in Mexico City with respect to quality in the service. A 95 reliability and 5 error were used in the study. The SERVQUAL tool was used for the analysis. The results obtained in the research were that the reliability dimension had 85 , the response capacity obtained 85 , the security achieved 82.5 , the empathy achieved 80 and the tangible elements reached 80 . The overall average quality of service was 82.50 . RÃos Romero Vianey "Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | 2nd International Congress of Engineering , October 2017, URL: http://www.ijtsrd.com/papers/ijtsrd5824.pdfhttp://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/rÃos-romero-vianey
Authors and Affiliations
Keywords
Related Articles
- EP ID EP418970
- DOI -
- Views 63
- Downloads 0
Reducing Maternal and Child Mortality in West Africa Improve Health Indicators for Mother and Child Well Being
World Health Organization provides reliable information about health performance of countries around the global. In most of their periodical data, sub Saharan Africa kept performing poorly in relation to most health indi...
An Experimental Study on Partial Replacement of Aggregate by E Waste for Flexible Pavement
In India, bituminous surfaced flexible pavements comprise of majority of the roads. Distress symptoms, such as cracking, rutting, etc. are being increasingly caused at earlier stages due to high traffic intensity, over l...
A Study of Community Entrepreneurship Development Research A Resource of Clarification and Forecast
Community entrepreneurship, as training and a field for academic research, gives an exceptional chance to test, question, and reevaluate ideas and suppositions from various fields of the executives and business look into...
Cloud Computing in Academic Libraries A Review
Now in the age of information and communication technology Cloud Computing is the most popular technology used to deliver the library services in the effective manner. Various types of technologies like Web 2.0, utility...
GC/MS Analysis and Evaluation of Antimicrobial Performance of Aframomum Latifolium Leaf Essential Oil from South West Nigeria
This study was conducted to analyze the chemical constituent and to evaluate the antimicrobial properties of the leaf essential oil of Aframomum latifolium. The leaves of this plant was subjected for hydro distillation u...