Determinants of Innovative Performance in the Service Industry: A Review
Journal Title: International Journal of Academic Research in Business and Social Sciences - Year 2019, Vol 8, Issue 6
Abstract
The rising demand on quality product and services has contributed to more business opportunities and intense competition. Firms are trying all out to be innovative in their performance to stay competitive and ultimately for the economic growth of their business. Conventional unchanging style of business model is seen to be abolished gradually especially in the dynamic industries that require fast-changing business model to suit the demand of the market. People are not only looking at the output as products or services, but the innovativeness in presenting the outcome of the process. A number of previous literature and empirical studies have revealed the importance of innovative performance in the manufacturing industries but less attention has been given to the service sector that is increasingly important as demand arises. Therefore, it is essential to understand the factors that contribute to innovative performance for the firms to formulate appropriate strategies to develop their business model. In this review, we look into the determinants of innovative performance in the service industry namely intellectual capital, market orientation and organizational capabilities.
Authors and Affiliations
Ong Choon Hee, Ooi Kar Hui, Adriana Mohd Rizal, Tan Owee Kowang, Goh Chin Fei
Keywords
Related Articles
- EP ID EP563729
- DOI 10.6007/IJARBSS/v8-i6/4229
- Views 78
- Downloads 0
Dollarization 2.0 a Cryptocurrency: Impact on Traditional Banks and Fiat Currency
Globalization aided by the internet has now come to stay, which has brought in cryptocurrency to support local and international financial transactions. This qualitative study used content analysis research techniques to...
Teachers' Motivational Perceptions and Students' Academic Achievement at Oman Public Schools
Motivation is an essential factor which affects students’ participation and engagement in their classwork and academic achievement and grades. The main purpose of this research is to identify the level of teacher motivat...
The Causation of the Financial Statement Manipulation Activities
Nowadays, one of the biggest problems that being face by the financial institution is fraudulent in the business transaction. It is one of the serious problems that causes many companies loses of hundred billion of dolla...
The Effect of Problem-Based Learning Model, Learning Audio Visual Media and Internship on Student's Soft Skill
This study investigated the effect of problem-based learning, instructional audio-visual media and internships to students' soft skill enrolled in Vocational High School Jawa Timur. This research uses descriptive quantit...
Differences in Levels of Control Object Skills among Grade 1 Ballet Dancers, Students with Co-Curricular and Students without Co-Curricular
Purpose: The purpose of this study was to identify the differences between level of control of object skills of grade one ballet dancers, students who were actively involved in co-curricular activity and students who wer...