Developing Communication Skills for the General Practice Consultation Process
Journal Title: Sultan Qaboos University Medical Journal - Year 2010, Vol 10, Issue 3
Abstract
Medical curriculum revisions all over the world in the last 20 years have increased the number of teaching hours in communication skills. Tis article describes a concrete communication skills teaching programme focused on general practice. Since the spring of 1992, more than 2,000 physicians from Denmark, Sweden and Finland have attended courses within this programme in Kalymnos, Greece. Te training mainly takes place in groups of 8 doctors and 1 supervisor. Te skills training is based on video feedback using the Window Supervision Method described here. We have identifed several classical pitfalls for the doctor which this training programme seeks to address. We have also defned the 9 steps in an effective consultation process, which are given the acronym PRACTICAL. Te major issue is to discriminate between the patient’s, the doctor’s and the shared part of the communication process. In our experience, this model shortens the consultation time to c. 15 minutes as doctors collaborate with their patients and build up an agreed agenda in order to deal effectively with the main problems of the patients.
Authors and Affiliations
Jørgen Nystrup| World Federation for Medical Education, Faculty of Health Sciences, Te Panum Institute, University of Copenhagen, Copenhagen, Denmark, Jan-Helge Larsen| World Federation for Medical Education, Faculty of Health Sciences, Te Panum Institute, University of Copenhagen, Copenhagen, Denmark, Ole Risør| World Federation for Medical Education, Faculty of Health Sciences, Te Panum Institute, University of Copenhagen, Copenhagen, Denmark
Keywords
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