Dimensional comparatives of organizational citizenship and emotional labor: A study on accommodation companies
Journal Title: Journal of Human Sciences - Year 2015, Vol 12, Issue 1
Abstract
This study determines the effects of organizational citizenship behavior on the emotional labor by depending on the theory that exhibiting organizational citizenship behavior might reduce the negation emotional labor expenditure might create. As a result, a significant positive correlation between organizational citizenship behavior and emotional labor has been found. To put it more explicitly; the employees exhibiting organizational citizenship behavior gain a stronger position against the negative effects of emotional labor expenditures. Positive correlation occurs, in the superficial entreating phase of emotional labor. While employees are harmonizing their real feelings which appear in the phase of deep entreating according to the norms of organization and the duty, organizational citizenship behavior has a positive impact. In other words; it can be said that organizational citizenship behavior affects the function of emotional regulation in a positive way. At this point; it can be possible to regulate and manage the deep negative effects of emotional labor on the employees by means of organizational motivators.
Authors and Affiliations
Ülker Çolakoğlu, Gülseren Yurcu, Hakan Atay, Akan Yanık
Keywords
Related Articles
- EP ID EP644247
- DOI -
- Views 91
- Downloads 0
Effect of fluid-filled support-surface utilization on prevention of pressure ulcers in the operating room: An experimental study
Purpose: The aim of the study was to determine the effect of fluid-filled support-surface utilization on the prevention of pressure ulcers.Methods: A fluid-filled support surface was placed onto the operating table of pa...
Examination of the relationship between nursing student’s internet and smartphone addictions
Aim: The study examines the relationship between college nursing students’ smartphone addiction and internet addictions.Material and Method: The sample of this descriptive relationship-seeking study included 788 college...
The influence of promotional activities on the economic decision making
Behavioral economics is one of the sub-disciplines discussed through the process of economic thought. It studies the economic decisions of the individuals under the influence of social, emotional and cognitive factors. A...
Perceived organizational support and organizational trust in primary schools
The purpose of the present study is to determine the relationship between organizational support and organizational trust of teachers. Organizational support is recognizing the contribution of employees, appreciating and...
The prediction of undergraduates’ self-regulation strategies, motivational beliefs, attitudes towards English, and speaking anxiety on foreign language classroom anxiety
Individual differences are considered as important factors in the language learning process. Apart from individual differences, affective factors such as attitudes and motivation of individuals and their anxiety levels w...