Effectiveness of Citizen’s Charter in Public Service Delivery: A Study on Trishal Municipality and Boilor Union Parishad
Journal Title: IOSR Journal of Humanities and Social Science - Year 2018, Vol 23, Issue 10
Abstract
Citizen Charter (CC) plays an important role in providing public services which is conceived as most effective tool in implementing values of New Public Management (NPM). It was first introduced in Bangladesh in 2008 following the recommendation of Public Administration Reform Commission (PARC). Every government office is supposed to display Citizens Charter highlighting what services that particular office is supposed to provide at what price and when. Afterwards, attention has been given to make second generation CC. This study has been undertaken to see the implementation of CC with special focus on generations, time, cost as well as availability and recipients‟ perception of some particular services at local level. Currently, there is no second generation CC in the study area. However, both studied local government institutions will take initiative to materialize it within the next year. On the other hand, service seekers and providers are satisfied to some extent regarding some services. In some cases, service recipients demand proper attention for timely and effective services and wider publications of CC to aware mass people.
Authors and Affiliations
Md. Wali Ullah1, Azizur Rahman2
Keywords
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