Effects of Operational Risk Reduction on Service Delivery at Kenya Power Company Limited, Kapseret Sub-County Uasin Gishu County,Kenya.
Journal Title: Africa International Journal of Multidisciplinary Research - Year 2018, Vol 2, Issue 3
Abstract
With the current Kenyan government goal of power connectivity to its citizens through Kenya power company limited, there has been an increase in illegal lines, operational accidents, long connectivity time, leakage of company information, and rise in number of complaints from the customers since the adoption of outsourcing. This study sought to establish the effects of operational risks reduction on service delivery at Kenya Power Company limited, Kapseret Sub-County, Uasin Gishu County, Kenya. The study adopted Transaction Cost (TC) Theory. Descriptive survey research design was used. A total population of 1812 and sample size of 317 were used. The study also employed stratified random sampling method done according to the Kenya Power Company limited structure and used the questionnaire and interview as the main research instrument which was tested for validity and reliability after pilot study. The data analyzed using Statistical Package for Social Science (SPSS) version 24. Quantitative data was analyzed by use of inferential statistics such as Pearson correlation coefficient and linear regressions. These obtained data was presented in form of tables. There was a positive significant relationship between operational risks reduction of projects (β1=0.528) and service delivery at Kenya Power Company limited. Management of Kenya Power Company limited should ensure there is existence of a competent outsourcing team. They should also sensitize its employees on the core and non-core activities of Kenya Power Company limited, the activities outsourced and reasons for outsourcing. For effective implementation of outsourcing there should be an overall clear understanding of what it entails and requires for great performance.
Authors and Affiliations
Paul Kebenei, DR. Geoffrey Kimutai Kiptum
Keywords
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