Effects of Operational Risk Reduction on Service Delivery at Kenya Power Company Limited, Kapseret Sub-County Uasin Gishu County,Kenya.
Journal Title: Africa International Journal of Multidisciplinary Research - Year 2018, Vol 2, Issue 3
Abstract
With the current Kenyan government goal of power connectivity to its citizens through Kenya power company limited, there has been an increase in illegal lines, operational accidents, long connectivity time, leakage of company information, and rise in number of complaints from the customers since the adoption of outsourcing. This study sought to establish the effects of operational risks reduction on service delivery at Kenya Power Company limited, Kapseret Sub-County, Uasin Gishu County, Kenya. The study adopted Transaction Cost (TC) Theory. Descriptive survey research design was used. A total population of 1812 and sample size of 317 were used. The study also employed stratified random sampling method done according to the Kenya Power Company limited structure and used the questionnaire and interview as the main research instrument which was tested for validity and reliability after pilot study. The data analyzed using Statistical Package for Social Science (SPSS) version 24. Quantitative data was analyzed by use of inferential statistics such as Pearson correlation coefficient and linear regressions. These obtained data was presented in form of tables. There was a positive significant relationship between operational risks reduction of projects (β1=0.528) and service delivery at Kenya Power Company limited. Management of Kenya Power Company limited should ensure there is existence of a competent outsourcing team. They should also sensitize its employees on the core and non-core activities of Kenya Power Company limited, the activities outsourced and reasons for outsourcing. For effective implementation of outsourcing there should be an overall clear understanding of what it entails and requires for great performance.
Authors and Affiliations
Paul Kebenei, DR. Geoffrey Kimutai Kiptum
Keywords
Related Articles
- EP ID EP287346
- DOI -
- Views 82
- Downloads 0
Effects of Operational Risk Reduction on Service Delivery at Kenya Power Company Limited, Kapseret Sub-County Uasin Gishu County,Kenya.
With the current Kenyan government goal of power connectivity to its citizens through Kenya power company limited, there has been an increase in illegal lines, operational accidents, long connectivity time, leakage of co...
ANALYSIS OF SOCIO-ECONOMIC, FACTORS INFLUENCING ADOPTION OF BIOGAS TECHNOLOGY AMONG FARM HOUSEHOLDS IN NORTH RIFT REGION, KENYA
Biomass is one of the main sources of energy in Kenya accounting for over 68% of the total primary energy consumption. The continued dependency on biomass energy has resulted to land degradation, deforestation, drought a...
Effect of Customer Relationship Management on Organizational Performance among Commercial Banks in Eldoret Town, Kenya.
Customers play a vital role in the success of any organization. For most organizations they are the difference between success and failure. The profitability of some Kenyan banks remains inferior and lags behind other ba...
The Nature of Climate Science: Challenges for the Development of Climate Change Science Literacy in Education
Despite raising awareness and promoting knowledge and skills-development for education about climate change, efforts by the education sector to promote the development of climate change science literacy in schools is cha...
Evaluating the Integration Process of Green Practices in Upgrading of informed Settlements in Medium Sized Towns in Kenya.
Informal settlements in developing countries have been growing and so has been the need to better their interventions. The international development community and governments have been actively working to improve living...