Effects of Situation, Background, Assessment, and Recommendation (SBAR) Usage on Communication Skills among Nurses in a Private Hospital in Kuala Lumpur
Journal Title: Journal of Krishna Institute of Medical Sciences University - Year 2017, Vol 6, Issue 2
Abstract
Background: Situation, Background, Assessment and Recommendation (SBAR) is a standardized communication tool used to enhance patients' safety and quality of care in the hospital. Aim and Objectives: The objective of this study was to determine the effects of Situation, Background, Assessment, and Recom- mendation (SBAR) usage on the communication skills among nurses in a private hospital in Kuala Lumpur. Material and Methods: A cross-sectional descriptive study was conducted with 189 respondents who fulfilled the inclusion criteria. A set of questionnaires related to communication using SBAR was adapted and scored using a 5-point Likert scale. Results: The mean total score of communication was (M = 25.63, SD = 6.74) which indicated moderate level. There were significant differences between marital status of respondents with communication level of married (M=30.26, SD=7.29) and unmarried (M = 22.04, SD = 7.85) with (t=-7.95, p<0.01). There was likewise, significant difference found between higher diploma respondents (M = 30.26, SD = 5.19) (M = 24.76, SD = 7.99) and diploma with (t=-4.82, p<0.01). In terms of designation, communication level was higher among charge nurses (M = 29.50, SD = 5.73) than registered nurses (M = 24.12, SD = 7.98) with (t=-3.19, p<0.01). Conclusion: Effective communication through the use of SBAR is associated with the marital status, education level, and designation of nurses in the private hospital.
Authors and Affiliations
Ho Siew Eng, Akina Teh Gek Kin, Thanaletchumi A/P Mani
Keywords
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