Evaluation of Changes in Work Culture of India Post with Special Reference to Project Arrow
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 3
Abstract
The importance of India post lies in the fact that post is a primary means of communication for a large part of Indian population as well as an essential part of India’s infrastructure but very little attention has been given to its up gradation according to changes in information and Communication technology. Employees working in India post also feels need of changing work culture according to present corporate culture. Culture of private services attracts the consumers more than Government Organization. India Post is trying to change itself according to the need of business market, technological change and need of its consumer. Department of Post Introduced ―Project Arrow‖ to upgrade the Post offices Situated in urban as well as rural parts of India to improve the quality of services provided by them. Total 18611 post Offices covered under this scheme up to the year 2012-13 from which 2539 covered under improvement objectives of ―Look and Feel‖. The project aimed to create friendly work environment for the employees and quality services to customer visiting the post offices. In this research paper our aim is to have a look at Indian postal department in lights of reforms taken by India post under project Arrow that have been changing the postal infrastructure and its effect on Work culture of postal Department across the country.
Authors and Affiliations
Dr. Smita Barge
Keywords
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