Evaluation of Patient satisfaction in Emergency Department of a tertiary care hospital in North India
Journal Title: Scholars Journal of Applied Medical Sciences - Year 2016, Vol 4, Issue 10
Abstract
Health as a fundamental right, is gaining popularity in the past few decades and it has become a social goal. Health care scenario is fast changing all over the world. Patient satisfaction is one of the established parameter to measure success of the health care services that is provided in the hospitals. It was a cross sectional study conducted in Sheri Kashmir institute of medical sciences (SKIMS) a tertiary care hospital in North India. The study was conducted from Jan 2016 to May 2016 by introducing a questionnaire among 200 patients or their attendants admitted in the emergency wards of the hospital chosen randomly who fulfilled our inclusion criteria. Present research revealed that majority of the patients were satisfied with services provided during admission process like availability of trolley and wheel chairs, registration, behavior of MRD staff, behavior of security staff, time taken by doctor to visit patient, time given by the doctor during admission and privacy to examination by doctor. Keywords: Sheri Kashmir institute of medical sciences (SKIMS), MRD.
Authors and Affiliations
Susan Jalali, Farooq A Jan, Haroon Rashid, Shahnawaz Hamid
Keywords
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