Evaluation of productivity, costs and users’ satisfaction of the dental service from a military hospital
Journal Title: Stomatos - Year 2018, Vol 24, Issue 46
Abstract
Introduction: the evaluation of health services can be considered as a manner to promote the continuous improvement of attention, providing the user with a service of better quality. Being the Hospital of Military Police of Santa Maria (HBM/SM) a public service offered to the corporation, it should also be evaluated, so that measures can institute to its expansion. Objective: to analyze the service provided and the public’s satisfaction attended by the HBM/ SM. Methods: three hundred and seventy monthly production maps were evaluated from 2010 to 2016 in order to verify the dental procedures performed and the patients treated. The satisfaction surveys answered by users were also appraised. The monthly expenses were determined by adding: salaries, dental material, emergency expenses, depreciation and estimated fixed costs. The working hours for dentists were calculated annually according to the working arrangements of each professional. Results: the total cost was R$ 6.866.119,03 being performed 103.075 dental procedures, resulting in an average cost of R$ 66,61 per procedure. The monthly average of dental procedures (preventive and curative) was 1.207,74 ± 328,49. Dependents represent 48.03% of the users and the military staff, 44.87%. The vast majority of users considered the dental service excellent or good in relation to the different aspects evaluated. The average number of procedures/hour exceeded SUS goal (3 procedures/hour) to achieve maximum economic efficiency in 5 of the 7 years evaluated. Conclusion: even being more economically advantageous to maintain a proper dental care center for the corporation’s members and their dependents, economic measures can be adopted, such as renegotiation of outsourcing contracts, direct contracting of professional or implementation of the Temporary Military Health Program.
Authors and Affiliations
Carolina Covolo da Costa, Luiz Cesar da Costa Filho, Daniel Demétrio Faustino-Silva
Keywords
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