EVALUATION OF THE QUALITY OF THE PROCESS BY MEASURING THE INDEX OF OPPORTUNITIES
Journal Title: International Journal for Quality Research - Year 2017, Vol 11, Issue 2
Abstract
Effective production process management contributes to the competitiveness of a company. If a manufacturer knows customer requirements to produced goods he can define specification levels for a product at each production process. Therefore, a complex index is required which allows to evaluate process quality quantitatively depending on the extent of its shift and dispersion. The tool widely used for assessing process quality is capability index. The analysis presented in the paper shows that this index has two drawbacks: it does not consider costs level and process change dynamics. To solve this problem we introduced two additional indices. One index based on the calculation of economic losses, and the second one considers process change dynamics. Developed quality indices can be applied for the cases when a production process follows the Gaussian law. Moreover, Q index should be used in the cases when the probability of nondefective units production is high.
Authors and Affiliations
Bacel Mikhael Alasas, Sofia Ishkildina, Sergey Zvonov, Dmitriy Antipov, Natalia Ushanova, Elena Demidenko
Keywords
Related Articles
- EP ID EP208121
- DOI 10.18421/IJQR11.02-13
- Views 78
- Downloads 0
QUALITY MANAGEMENT PRACTICES IN RURAL AND URBAN SMEs – A COMPARATIVE STUDY
The level of awareness on Quality Management Practices (QMP) has increased considerably over the last decade, but the literature findings reveal the lack of studies on QMP and its implementation in rural Small and Medium...
ROLE OF SOCIO-PSYCHOLOGICAL FACTORS OF SATISFACTION WITH EDUCATION IN THE QUALITY ASSESSMENT OF UNIVERSITY
The aim of the research was to evaluate role of socio-psychological factors of satisfaction with university education. Study was conducted in 2 stages. On the first stage data were obtained from 350 respondents, on the s...
IMPACT OF EDUCATION, GENDER AND AGE ON CONSUMER LOYALTY
In this paper the important parameters of customer loyalty and impact of education, gender and age of the respondents will be tested. The study was conducted in the Republic of Croatia, as part of research relevant param...
METHODOLOGY OF REGIONAL GOVERNANCE QUALITY ASSESSMENT
The definition of influence factors on economic development of the region remains today the most important issue that will choose the most effective direction of investment, and will allow identifying the highest risks t...
ISO 9001:2015 EDITION-MANAGEMENT, QUALITY AND VALUE
The aim of this research is to evaluate, six months after the issuing of ISO 9001:2015, if the 2015 edition has achieved its aims of being in line with modern management and quality management concepts and bring addition...