Evaluation of workshop on communication skills for Health Care Providers in Pondicherry
Journal Title: National Journal of Research in Community Medicine - Year 2016, Vol 0, Issue 0
Abstract
Background: Communication skills for health care providers are vital because it predicts quality of care and patient outcome. We planned to impart training to Health Care Providers in the primary care settings as a learning exposure. Objectives: The present study was conducted to evaluate the workshop on communication skills for health care providers at the primary health care settings. Material and Methods: The study was conducted in the Department of Community Medicine (DCM), Sri ManakulaVinayagar Medical College and Hospital (SMVMCH) Puducherry, nearby Primary Health Centre (PHC, Thirubhuvanai) and Community Health Centre (CHC, Karikalambakkam). It was a mixed-methods design where quantitative (using retro-pre feedback) and qualitative (using open ended questions) were used. The total number of health care providers included in the study was 41. A half day workshop on counselling micro skills was facilitated by two trained health professionals for health care providers. Quantitative data was collected using a retro-pre feedback questionnaire. The participants were contacted and qualitative data was collected after one month of training program using open ended questions.The quantitative data was entered and analysed using Epi_info (version 3.5.4) software. Qualitative data was entered and analysed manually. Ethical Clearance from the Institutional Human Ethics Committee was obtained. Informed consent was obtained from the participants before enrolment.Results:The difference between the pre and post session mean scores were found to be statistically significant (P<0.001). The qualitative data obtained from the health care providers showed self-perceived improved changes in communication skills during their routine work. Conclusion:Communication skills training program for health care providers resulted in self-perceived improved changes in knowledge and practice of communication skills in primary care settings.
Authors and Affiliations
Rajalakshmi M, Suguna E, Dongre AR
Keywords
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