Examining the Effect of Emotional Labour on Job Burnout, the Moderating Role of Workload A Qualitative Study
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2020, Vol 4, Issue 6
Abstract
The effects of emotional labour on job burnout have been established by researchers with mostly focusing on the health sector. The study qualitatively examined the relationship between surface and deep emotional labour on job burnout among workers in the banking sector. The study used a qualitative method to explore these three subject by going through the Teschseight processes of qualitative data analysis. Data was collected from selected employees form nine GCB bank branches in Kumasi, Ghana. Data was analyzed using rigorous qualitative procedures to arrive the following findings respondents have deep understanding of the subjects under consideration, respondent experienced burnouts when they employ more surface emotional tactics and less burnouts when they employ deep emotional labour tactics. Workload influenced the relationship between both surface or deep emotional labour and burnout. The study recommends the reduction in the use of surface emotional tactics as it leads to burnout among employees, the task should be assigned proportionately with the enabling environment for task performance created by employers to limit burnout among employee. Nkyi Deborah | Zhenmei Rong "Examining the Effect of Emotional Labour on Job Burnout, the Moderating Role of Workload: A Qualitative Study" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-6 , October 2020, URL: https://www.ijtsrd.com/papers/ijtsrd35773.pdf Paper Url: https://www.ijtsrd.com/management/hrm-and-retail-business/35773/examining-the-effect-of-emotional-labour-on-job-burnout-the-moderating-role-of-workload-a-qualitative-study/nkyi-deborah
Authors and Affiliations
Nkyi Deborah
Keywords
Related Articles
- EP ID EP690873
- DOI -
- Views 121
- Downloads 0
Educational Contribution of Savitribai Phule in 21st Century India
The present study aims to know feminist Savitribai Phule’s contribution to education and womens education in the 21st century. Savitribai Phule’s ideas and values should be incorporated in education because she initiated...
Financial Inclusion A Study on Role of Commercial Banks in the State of Karnataka with Special Reference to Rural Areas
Financial inclusion is the process of providing financial service for the weaker of section of the society and make sure that all the section peoples are also availing all the financial service. It emphasis on the financ...
GPU Computing: An Introduction
The graphics processing unit GPU is a computer chip that performs rapid mathematical calculations. GPU is a ubiquitous device which appears in every computing systems such PC, laptop, desktop, and workstation. It is a ma...
The Trend of Digitalization in Marketing and its Impact on the Customers
The firms and the Marketers are faced with new opportunities and challenges within this digitalized age. The vital objective of digital marketing is to attract customers and allowing them to interact with the company's b...
Review on Solar Chimney Ventilation
Proper ventilation in one of the primary requirements of any domestic or commercial buildings. The conventional method employs usage of air conditioning or air cooling systems which requires high power consumption. The s...