Exploring the Contribution of Emotional Intelligence to Leadership Success, From Employee Perceptions, In a Higher Institution of Open and Distance Learning (ODL)
Journal Title: Scholars Journal of Arts, Humanities and Social Sciences - Year 2017, Vol 5, Issue 9
Abstract
Open and Distance Learning (ODL) institutions normally experience low retention rates compared to their conventional counterparts. This is a characteristic of the open and distance nature of learning, which may result from a number of reasons that explain why students opt out of programmes; studies done indicated that students were generally dissatisfied with the student support services they accessed from institutions. This paper sought to establish the contribution of emotional intelligence of leadership to institutional success at Open University, which was premised on the principle that leadership established the tone and culture of their institutions; the success of institutions was directly related to the relationship leadership established between it and the workforce. Bradberry (2014) contends that emotional intelligence is the cement that holds all the mechanisms that determine a workforce’s capabilities, commitment and performance together. The researcher adopted a qualitative research paradigm and used it to access the deep-seated perceptions of institutional workers, through in-depth interviews and focus group discussions. The interpretivist approach was used to interpret the perceptions accessed and render them meaningful in answering the research questions and achieve research objectives. The data that was analysed was coded and consolidated into themes, from which findings were derived. The major finding was that employees perceived a distinct lack of emotional intelligence in leadership. The study’s other finding was that the rules and regulations at the workplace were observed in a rigid manner that was not tempered by human consideration. In an institution of higher learning employees felt that leadership could listen and try to empathise with people, instead of rigidly adhering to regulatory stipulations. This sapped worker commitment. The study concluded that leadership needed to apply rules and regulations with a human face. The researcher recommended that other researchers should carry out similar studies to authenticate or disprove the findings of the current study. Keywords: Emotional intelligence, perceptions
Authors and Affiliations
Dr. Caxton Shonhiwa
Keywords
Related Articles
- EP ID EP379850
- DOI -
- Views 55
- Downloads 0
The Role of Communication Organization Atmosphere and Cooperation Culture to Employees Performance PT Bank Rakyat Indonesia Syariah Medan Branch
Abstract: Starting from the problems that occur due to the process of organizational communication that takes place continuously and is mechanistic (habits) and gradually will form a climate of organizational communicati...
The Police, the Military & Politics in Post-New Order Era’s Indonesia
There is tumultuous political relation between The Police and the Military in many countries. In the midst of democracy building, they competed to gain their existence and interest. In post-New Order era of, the relation...
Economic Trees in Igbo Culture: A Morpho- Semantic Analysis and Socio-Philosophical and Economic Interpretations
Many aspects of the Igbo rural socio-economic and agricultural life are fast eroding away. Prominent among them is the practice of naming economic trees, a feature which many Igbo young people are not even aware of its e...
Organizational Factors that influence Implementation of Strategic Plans in Private Secondary Schools in Nairobi
Abstract: The study sought to establish organizational factors influencing implementation of strategic plans in private secondary schools Nairobi. Specifically, the study aimed at determining the effects of top managemen...
Challenges of Female Headed Households in Their Search for Livelihood in Ilima Division, Makueni County, Kenya
This study sought to establish the challenges faced by female heads in search of household livelihoods in Ilima division, Makueni County in Kenya. The changing environment has paused problems that have put pressure on na...