Gender Comparisons on the Cyber-Counseling and Face-To-Face Counseling Approaches
Journal Title: International Journal of Academic Research in Business and Social Sciences - Year 2019, Vol 8, Issue 8
Abstract
Cyber-counselling has been widely offered and has become one of the alternative approach in counseling help. However, the effectiveness of this service is highly debated among scholars. Some scholars claimed that the cyber-counseling will give a great help to men, and some other scholars stated that cyber-counseling will benefit the women. There was also a study showing no difference between the gender in choosing and benefiting from cyber-counseling services . With these arguments, this study aims to see the impact of gender on client satisfaction in face-to-face counseling and cyber-counseling approaches. Quasi-experimental study using The Non-Equivalent Post-test Only Design is applied in this study. A total of 60 subjects were involved and conducted in two study groups; control group using Face-to-Counseling approach and experimental group using Cyber-counseling approach. Quantitative data was obtained using the Client's Satisfaction Inventory Short-Form (CSI-SF) questionnaire. The findings show there are differences between the Gender and Client Satisfaction in both approaches and the results of the Two-Way Anova analysis show that there is a major interaction between the Gender and Client Satisfaction. Further analysis using One Way Anova shows the interaction effect that male clients get more satisfaction in the Cyber-counseling approach while female clients get more satisfaction in face-to-face counseling. The empirical data shows that the male benefited in cyber-counseling approach and the possible reasons are discussed.
Authors and Affiliations
Zaida nor Zainudin, Yusni Mohamad Yusof
Keywords
Related Articles
- EP ID EP565295
- DOI 10.6007/IJARBSS/v8-i8/4462
- Views 95
- Downloads 0
Factors Influencing Customer Satisfaction with ATM Banking
All banks in Malawi deploy Automated teller machines (ATMs) making ATM banking the second most popular access channel to banking products/services. Therefore, to continue achieving competitive advantage through ATM banki...
Leadership and Management Commitment towards Logistics Performance Improvement in Malaysia with the Adoption of Green Logistics as the Moderating Variable
This study is to look into the leadership and management commitment of logistics service firms in Malaysia towards improving their logistics service performance by adopting the green logistics practices. As concern for m...
The Social Life Experiences of Afghan-Refugee Scavengers in Gujrat, Pakistan
Pakistan is home of millions Afghan refugees, who are battling with multiple challenges during their stay in the host county. Being poor, marginalized and uneducated most of them are forced to engage in low-status jobs t...
Nurturing Moral Values in Primary School
This study aims to explore the nurturing of the moral values in primary schools. Specifically, this study examines the aspiration of value education in Malaysia, teachers’ methods of teaching in values and how the pupils...
Robust Weiszfeld’s Structural Equation Modelling in Covariance Matrices
The existing procedures for structural equation modelling involve in goodness of fit test for the sample covariance matrix by the structural model can no longer work in high dimensional datasets. The sample covariance ca...