Hoteliers’ Perceptions of International Standards Organization (I.S.O) Certification’s Applicability And Functionality In Zimbabwe: A Case of Selected Harare Hotels
Journal Title: International Journal of Management Sciences - Year 2014, Vol 2, Issue 3
Abstract
Only 8 out of over 110 registered hotels in Zimbabwe are ISO certified. The main purpose of this study was to explore the perceptions that hoteliers in Zimbabwe have in relation to I.S.O certification. The specific objectives of the study were; to establish hotelier’s perceptions of ISO certification in Zimbabwe, to establish reasons for the low uptake of I.S.O certification in Zimbabwe’s hotel sector and to develop strategies for enhanced uptake of I.S.O certification in Zimbabwe’s hotel sector. A largely qualitative research design was used and a judgmental sample of 54 respondents, comprising of hotel marketing managers,was incorporated in this study. Generally, the findings of the study seem to suggest that I.S.O certification is highly applicable and functional in Zimbabwe’s hotel sector. The benefits of I.S.O certification in other economic sectors play a very crucial role in shaping the perceptions hoteliers have in relation with the scheme. As a result of the findings of the study, hoteliers are recommended to fully embrace I.S.O certification. However, there is further need to carry out studies to ascertain the impact of I.S.O certification on hotel businesses as most of the benefits seem to be adopted from other industrial sectors such as manufacturing.
Authors and Affiliations
Nelson Zengeni, Charity Mapingure, Dorothy Monica Fungai Zengeni, Marshal Z. Marimbe
Keywords
Related Articles
- EP ID EP26780
- DOI -
- Views 355
- Downloads 7
Strategic Implications of Glass Ceiling on the Professional Leadership of Career Women Development in the West African Sub-Region
Women’s ascent to leadership positions and authority in organizations and society is limited by social norms, organizational cultures, and structures collectively referred to as ‘the glass ceiling’. The society views l...
Factors Affecting Job Stress: A Study on Call Centers In Bangladesh
The purpose of this study is to find out the factors that affect stress among the employees working in call centers’ in Bangladesh. A total number of 120 employees were selected through simple random sampling technique...
An Investigation to Compare the Effectiveness of Packet Loss Based on Proposed Methods in Literature
Optical flow routing is an optical networks that technique to ensure that the packet is always in the sequence order. This research is intended to ensure that the network traffic is enhanced of the Quality of Service (...
Factors Affecting Customer’s Adoption Sharia Banking : Case In South Sulawesi Province, Indonesia
This study uses quatitative reasearch methode trough survey designs that aim to examine the factors that affecting motivation of the non-customers willing to adopt and motivation of the customers willing to continue ad...
Research on Dynamic Standard of Technical Innovation Audit
Auditing standard is the prerequisite of implement of Technical Innovation Auditing. To ensure the objectivity and authority, it’s necessary to establish a uniform Technical Innovation Auditing standard. Based on analy...