Impact of information technology on customer satisfaction in the economics and finance organization (a case study of Zah
Journal Title: Scientific Journal of Review - Year 2014, Vol 3, Issue 6
Abstract
The topic of this study is the impact of Information Technology on customer satisfaction in the Economics and Finance Organization. In this study, the impact of two important components of information technology (Internet and Mechanization of activities) on components of customer satisfaction (expected perceived value and perceived quality) has been studied. The population of the research is the tax-payers of the Economy and Finance of the city of Zahedan and the number of samples, using Cochran's formula, is 198 altogether. To test the hypotheses, Friedman Test and Wilcoxon two-sample test are used with regard to parametric or non-parametric status of variables. The present research is of applied research regarding its goal, and a descriptive survey regarding method. The results show a significant impact of information technology on customers' expectations and with no considerable impact on the perceived value and perceived quality.
Authors and Affiliations
H. Taboli| Assistant Professor, Department of Management, Payam Noor Uuniversity, I.R. Iran., S. Rezaei*| Department of management, Kerman Branch, Islamic Azad University, Kerman, Iran., H. Shahidi| Department of Management, Payam Noor Uuniversity, I.R. Iran., H. Soltani| Department of management, Science and Research Branch, Islamic Azad University, Fars, Iran.
Keywords
Related Articles
- EP ID EP133
- DOI 10.14196/sjr.v3i6.1465
- Views 582
- Downloads 42
Evaluation of the role of services and facilities in the development of urban tourism (case study of Ramsar city)
Facilities and services in the cities are the most important indicators inthe development of urban tourism. For this reason, the necessity of evaluatingthe role of these services and facilities in the development process...
Some factors influencing dressing percentage in goat meat production
This review article looks at the factors affecting dressing percentage in goats. Many factors can affect the dressing percentage (DP), therefore it is important for goat producers to understand the concept and factor...
The effectiveness of military service, the level of confidence of youth
Confidence an essential element in the development and promotion of life and the country. Military service, as one of the areas, and the fundamental period of human life, can play an important role in the development and...
Correlation between serum levels of hepcidin and ferritin in patients with metabolic syndrome in R. Macedonia
The metabolic syndrome (MS) is a complex of interrelated risk factors for cardiovascular disease and diabetes. These factors include hyperglycemia, hypertension, high triacylglycerol levels, low HDL-cholesterol (HDL-c)...
An empirical study on the dynamic relationship between crude oil prices and Pakistan stock market
The purpose of this paper to analysis the impact of crude oil on the stock exchange of Pakistan. For this purpose, we have taken the data from 15 years and applied the Karl Pearson’s Coefficient of Correlation and take...