INFLUENCE OF EMOTIONS ON CONSUMER BUYING BEHAVIOUR: A STUDY ON FMCG PURCHASES IN UTTARAKHAND, INDIA
Journal Title: Journal of Entrepreneurship, Business and Economics - Year 2016, Vol 4, Issue 2
Abstract
Consumer behavior is always uncertain and rational. The complex black box of consumer is a challenge to the marketers and researchers across the world for its nature and tendency to change within no time. Consumer responses towards different marketing programs cannot be same and hence differ by means of its actions which are emotional and always stated as irrational. There are different emotional chords of consumers targeted by marketers in order to generate sales and managing effectively the marketing program. Present study is an attempt to investigate the role of emotions on FMCG purchases. The study highlighted the relevant emotions in consumer purchases of FMCG products with the help of factor analysis and was conducted in north India to serve the purpose of analyzing the role of emotions in FMCG purchases.
Authors and Affiliations
Vishal Soodan, Akhilesh Chandra Pandey
Keywords
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