Influence of Service Quality Dimensions on Auditee Satisfaction (Study on Local Government Internal Auditors)
Journal Title: International Journal of Multidisciplinary Research and Analysis - Year 2023, Vol 6, Issue 10
Abstract
This study aims to analyze whether the quality of service dimensions of the local government internal auditor affects the level of auditee satisfaction. This study uses a quantitative approach. The primary data obtained through a survey method by conducting interviews and questionnaires to respondents. The audit opinion related to the quality of audit services are measured by a 5 (five) scale range (strongly disagree = 1 to strongly agree = 5). In this study, five dimensions of service quality audit were used, consisting of tangible, reliability, responsiveness, assurance, and empathys. The research results show that the five dimensions of service quality are proven to have a significant effect on auditee satisfaction on the role of auditors in carrying out their functions as consultants. There is a strong and positive influence on the quality sevices of the auditor's role as a consultant on audit satisfaction. Results of the adjusted R square shows that 80.6% of the auditee satisfaction variable can be explained by the service quality dimensions, while the remaining 19.4% is influenced by other factors outside the service quality dimensions.
Authors and Affiliations
Nining Ika Wahyuni, Taufik Kurroman, Sudarno, Andriana
Keywords
Related Articles
- EP ID EP722627
- DOI 10.47191/ijmra/v6-i10-52
- Views 58
- Downloads 0
Using the Autoproc Toolkit for Data Processing and Analysis
A typical diffraction experiment yields several pictures and datasets from various crystals within a brief timeframe. This poses a barrier for the efficient operation of advanced synchrotron beamlines and the following...
The Influence of Role-Playing Methods on the Social Skills and Self-Confidence of Grade V Elementary School Students
This study aims to find out: (1) the effect of role-playing on students' social skills; (2) the influence of role-playing on student confidence; and (3) the effect of role-playing methods on students' social skills and s...
The Urgency of Character Education in Nashih Ulwan's Perspective for the "Strawberry Generation"
In whatever environment we are in either school, home or social environment, character education is very much needed.. The education of human character can also gain glory as creation creature of Allah SWT but the Childr...
Relationship between Arm Muscle Strength, Lemb Muscle Strength, and Eyes-Feet Coordination with Basic Movement Ability of Elementary School Students
Purpose: The purpose of this study was to examine relationship between arm muscle strength, lemb muscle strength, and eyes- feet coordination with basic movement ability of elementary school students. Materials and Metho...
Push, Pull, and Mooring Effects on E-Commerce Customer Switching Intention
This study aims to determine the effect of push, pull, and mooring on switching intention for Tokopedia e-commerce customers in Surabaya. A quantitative approach is employed in this research, with the population consisti...