Inpatients’ Perception of Doctors’ Attitude towards the Management of Their ill Health in a Nigerian University Teaching Hospital
Journal Title: IOSR Journal of Dental and Medical Sciences (IOSR-JDMS) - Year 2017, Vol 16, Issue 1
Abstract
Background: Patient’s view about healthcare service delivery is a neglected subject in many developing countries. They are viewed as passive beneficiary of healthcare services without a voice. This paper assesses patients’ perception of the quality of care they received at University of Port Harcourt Teaching Hospital (UPTH). It will also suggest possible ways to better the quality of care rendered to patients. Methodology: It was a descriptive cross sectional prospective study conducted in the University of Port Harcourt Teaching Hospital from the month of January 2011 to July 2011. The study population consisted of patients admitted into the paediatric, surgery, medicine and obstetrics and gynaecology wards of the hospital. A sample size of 110 patients was selected from the target population. A period of three weeks was used for the distribution and retrieving of questionnaire from the respondents. Data was analysed by manual sorting and tallying. Simple statistical tables and graphs were used to illustrate the data. Results: Out of the total sample population of 110, 58.2% were females while 41.8% were males giving M: F ratio of 1: 1.4. The greatest population were seen among the age group 15 -19 years, with a frequency of 20.9%. The mean age is 30.7. Sixty percent of the patients were admitted through the various clinics while 40% where admitted through the accident and emergency ward. Also 70.9% of the patients say that they were attended to nicely by the workers at the reception while 29.1% say otherwise. Furthermore, 31.8% of the patients spent longer than 1 hour waiting to see the doctors. Majority (91.8%) of the respondents were seen by a doctor every day. majority (90.9%) of the patients said that the doctors attitude towards them and work was good. majority (96.4%) of the patients were satisfied following doctor’s examination while 3.6% were not. Conclusion: This study showed a high level of satisfaction of patients and their relatives with services obtained from this tertiary center. There is however a need to develop service improvement plans that will address the issues of waiting time. Periodic patient satisfaction survey should be institutionalized to provide feedback for continuous quality improvement.
Authors and Affiliations
Onotai Lucky Obukowho, Asuquo Eme Olukemi, Ahuchogu Uche, Amos Chijioke, Briggs Nimi Ngo, Onianwa Ikechukwu
Keywords
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- EP ID EP589451
- DOI 10.9790/0853-160106102109
- Views 110
- Downloads 0
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