Kryteria oceny jakości usług kurierskich w Polsce
Journal Title: Autobusy. Technika, Eksploatacja, Systemy Transportowe - Year 2018, Vol 220, Issue 6
Abstract
The article presents information on the essence of the courier activity in Poland. The range of services provided by courier companies in our country was described. Also, the importance of such activity in fulfilling the individual needs of society was discussed. The most important criteria for determining the level of quality of the services offered by the companies that deliver various types of parcels home and abroad were set forth. Moreover, opinions of some customers using the services of three courier companies operating in Poland, i.e. DPD, UPS and GLS, were provided.
Authors and Affiliations
Edyta Zielińska, Sylwia SIEDLECKA
Keywords
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- EP ID EP561910
- DOI 10.24136/atest.2018.215
- Views 52
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