LOGISTICS CUSTOMER SERVICE ON THE EXAPLE OF LOGISTIC’S OPERATOR
Journal Title: Scientific Journals of Silesian University of Technology. Series Transport - Year 2014, Vol 2014, Issue 82
Abstract
The article is an attempt to approach essential issues in modern logistics customer service. It shows the direct link between logistics operations and customer satisfaction before, during and after the service is provided. Third party logistics operator “GAMA” serves as an example of a successful logistics strategy appliance, which translates into high customer satisfaction. A detailed description of logistics services and the role they play in the modern market is provided.
Authors and Affiliations
Joanna WALASEK
Keywords
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