Logistyczna obsługa klienta w przedsiębiorstwach handlu detalicznego wielkopowierzchniowego
Journal Title: Autobusy. Technika, Eksploatacja, Systemy Transportowe - Year 2018, Vol 220, Issue 6
Abstract
The article discusses the process of logistic customer service in large-scale retail businesses. It presents its purpose, stages and tasks, applied criteria and documents, as well as the responsible persons and contractors for particular tasks. The implementation of the adopted topic took place through: determining the current state of knowledge in the field of logistic customer service, the characteristics of the logistics system in the surveyed commercial units, and the identification and description of the activities carried out there in the field of customer service. The applied research method was a critical review of the subject literature and direct observation.
Authors and Affiliations
Zdzisław Jedynak
Keywords
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- EP ID EP561921
- DOI 10.24136/atest.2018.226
- Views 36
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