Managing Work Requests to Improve Level of Building Maintenance Services
Journal Title: International Journal of Current Science Research and Review - Year 2024, Vol 7, Issue 07
Abstract
Building and Facilities Maintenance Section is one of the sections in Infrastructure Facilities Department in PT.ABC that deals with the maintenance and operation of building facilities in non-PIT areas. PT. Sumber Karya Utama is the contractor appointed to carry out the building maintenance contracts. In contrast to the KPI of 90% for Work Request completion, the total incoming WR addressed to the section has a completion rate of 65% every month. Delays in completing Work Request work are due to the fact that there has not been a structured work schedule made, the planner have difficulty making Work Order work plans is because the WR descriptions are random and the work locations are spread out. The Building Maintenance Section developed a Standard Operation Procedure (SOP) for writing Work Request to standardize writing descriptions to the main job, so the planner could assess, identify and making categorized of the type of work item into work group items easily. To establish a work schedule, prioritize work group items using the SMART method. The data used are list of work items, work groups, alternatives, criteria, and weighting. The sequence of work schedules runs effectively by implementing a division into 5 work areas so that work schedules are made per work area. By implementing work priority references and dividing the area into 5 work areas, WO work can be completed on time, more fairly distributed, efficiently completed, and acceptable to all parties involved, thereby improving the performance and quality of services provided to customers, as well as ensuring that building maintenance runs smoothly and continues to function properly.
Authors and Affiliations
Onny Sudarwanto, Gatot Yudoko,
Keywords
Related Articles
- EP ID EP740527
- DOI 10.47191/ijcsrr/V7-i7-50
- Views 30
- Downloads 1
Internal Factors Affecting Firm Value (Case Study of Manufacturing Companies in Indonesia)
Despite the pivotal role of the manufacturing sector in the Indonesian economy and its continuous growth, there exists a dearth of comprehensive research on the determinants of firm value within this sector. The lack of...
An Advanced Machine Learning Approach for Enhanced Diabetes Prediction
Diabetes is a chronic health condition affecting millions globally, causing severe complications and burdening healthcare systems. Current machine learning methods for diabetes prediction face challenges such as data imb...
Legal Efforts of the Indonesian Government for the Protection of Marine Resources Due to Damage to Marine Ecosystems by Fishermen
As a huge maritime country, Indonesia has tremendous potential for marine resources. Indonesia is the largest tropical marine country in the world and has the largest biodiversity in the sea. The potential of marine biol...
The Role of Social Media in Improving the Effectiveness of Accounting Information Systems and the Organizational Performance of Banking Companies in North Sumatra Province
The main objective of the study is to measure the influence of social media (innovation and knowledge sharing) on the effectiveness of accounting information system, and the effectiveness of accounting information system...
The Effect of Project-Based Learning Models and Learning Styles on Creative Thinking Skills of Students
The purposes of this study are: (1) to examine the effect of the Project-Based Learning model on the creative thinking skills of students, (2) to examine the effect of Learning Styles on the creative thinking skills of s...