Model of On-Line System in the Public Service on Citizen’s Charter Basis
Journal Title: Academic Research International - Year 2014, Vol 5, Issue 4
Abstract
Model and standard of public service on citizen’s charter basis in the government institution is still problematical and demanding for serious attention, along with public demand for performance of public service in the area of governmental bureaucracy. Public complaints about public service given by public servant need to be examined and searched for solution. The importance of service standard on citizen’s charter basis with on-line system in region, especially those agencies which directly connect with the public, such as Puskesmas, the making of KTP, birth certificate, KSK, SIM, STNK, license office, tax office (agency). With the model of on-line system in the public service on citizen’s charter basis, the public will find information; the public will be involved directly in the process of service and determination of system of service procedure in accordance with citizen’s charter made between the public and bureaucrat. If the public all this time just take for granted those what have been decided by bureaucrats, in the citizen’s charter the public participate jointly. But public service with this CC accepts criticism and demand from the public and all kinds of rules issued by government must consider public interest. This will be better and better if model of on-line system is used in public service with this citizen’s charter. The accurate solution for on-line system to determine the correct technological support is to implement software of information system in on-line. The advantages gained if the on-line informational system is used among other thing are: 1) Public service becomes optimal, 2) data become integrated, 3) facility of data access is available for service provider, 4) informational service exists which can be accessed by the public, 5) time, energy, and cost efficiencies become optimal.
Authors and Affiliations
Susi Ratnawati, Juli Nurani
Keywords
Related Articles
- EP ID EP110706
- DOI -
- Views 136
- Downloads 0
PREVALENCE AND COMPARISON OF PSYCHOLOGICAL PROBLEMS AMONG HOSTELITES AND DAY SCHOLARS OF UNIVERSITY
The objective of the present study was to investigate the prevalence and comparison of psychological problems among hostelites and day scholars of university. With regards to comparison of psychological problems, it was...
PROFILE OF WORKERS COMPENSATION UNDER WOOD PROCESSING INDUSTRY IN SAMARINDA
Conflicts on working compensation are mostly happen between workers and companies in the wood processing industry in Samarinda, East Kalimantan, and Indonesia. Workers want a higher wages, while the company paid it low...
MAPPING CONFLICT ANARKHISTS BETWEEN THE ELECTION CANDIDATE SUPPORT REGIONAL HEAD (General Election) DISTRICT IN INDONESIA AND PREVENTION THROUGH COMMUNICATIONS POLITICAL FORMULA
Election practices should be an important momentum for local people to directly elect the head of terrain. Election study conducted by the National Law Reform Consortium (KRHN) concluded, that the celebration of democrac...
STUDY THE AMOUNT OF APPLICATION OF SOCIAL CAPITAL INDICES AT BABOL CARPET AND RUG INDUSTRIES COMPANY
The aim of the current research is considering the realization rate of the social capital component in the Babol Moquette & Carpet Industries Company. The research is a descriptive-survey one and the population consi...
Differential Achievements of Students with Autism in Reading, Writing and Numeracy
The present study was conducted to know the current levels of performance of children with autism in functional academics reading, writing and numeracy skills. The type of the research was descriptive. Population of the...