Passenger level of service estimation model for queuing systems at the airport
Journal Title: Archives of Transport - Year 2018, Vol 47, Issue 3
Abstract
This paper presents a model for the management of passenger service operations at airports by the estimation of a global index of the level of service. This paper presents a new approach to the scheduling of resources required to perform passenger service operations at airports. The approach takes into account the index of level of service as a quantitative indicator that can be associated with airport revenues. Taking this index into account makes it possible to create an operating schedule of desks, adapted to the intensity of checking-in passengers, and, as such, to apply dynamic process management. This offers positive aspects, particularly the possibility of improvement of service quality that directly translates into profits generated by the non-aeronautical activity of airports. When talking about level of service, there can be distinguish other important indicators that are considered very often (eg maximum queuing time, space in square meters). In this model, however, they are considered as secondary. Of course, space in square meters is important when designing a system. Here this system is already built and functioning. The concept of the model is the use of a hybrid method: computer simulation (Monte Carlo simulation) with multiple regression. This paper focuses on the presentation of a mathematical model used to determine the level of service index that provides new functionality in the current simulation model, as presented in the authors’ previous scientific publications. The mathematical model is based on a multiple regression function, taking into account the significance of individual elementary operations of passenger service at an air terminal.<br/><br/>
Authors and Affiliations
Artur Kierzkowski, Tomasz Kisiel, Maria Pawlak
Keywords
Related Articles
- EP ID EP397250
- DOI 10.5604/01.3001.0012.6505
- Views 135
- Downloads 0
The Concept of Limitation of the Vibration Generated by Rail-Vehicles at Railway Stations and Railway Crossings
One of the possibilities of limitation of effects of dynamic influence of the rail-vehicles is the application of the complex objects of vibroinsulation when the mass of the vibroinsulating element is significant, and th...
The Method of the Evaluation of Transport Systems Operation Safety
Transport safety is the primary standard in the functioning of transport systems. Most of all, it is true in the case of passenger transport systems. This article introduces classification of transport systems into land...
Assessment of Driver’s Reaction Times in Diverisified Research Environments
Reaction time is one of the basic parameters that characterize the driver and very important in the analysis of accident situations in road traffic. This paper describes research studies on the reaction time evaluation a...
Regional implementation of a road safety observatory in Poland
The paper outlines the background and goals of the Road Safety Observatory in the Polish region of Warmia and Mazury. While created it was Poland’s first road safety Observatory, both at the regional and central level. E...
Resource-saving technologies of railway transportation of grain freights for export
The research objective is to increase the efficiency of export railway transportation of grain freights in Ukraine by the introduction of consignor routing, a concentration of loading of grain on junction elevators and t...