Peculiarities of Performance Measurement in Municipalities

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Peculiarities of Performance Measurement in Municipalities

Journal Title: Socialiniai tyrimai - Year 2013, Vol 30, Issue 1

Abstract

The purpose of this paper is to characterize the performance measurement system by identifying its cornerstone peculiarities in municipalities. The analysis revealed that performance measurement is an inevitable tool for municipalities to improve public services. However, due to its complexity, the biggest attention should be paid to the organizational structure, actors, that perform their roles, different objectives, their versatility and the surrounding. In addition, this system is inconceivable without engaged leadership, learning and culture. Interpretations of these results highlighted the peculiarities to be considered when creating, developing and implementing the performance measurement in municipalities.

Authors and Affiliations

Rūta Kmieliauskaitė, Loreta Valančienė

Keywords

performance measurement performance evaluation in municipalities

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EP ID EP161827
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