Performance, Barriers, and Satisfaction of Health Care Workers Toward Electronic Medical Records in Jeddah, Saudi Arabia

Journal Title: International Journal of Medical Research Professionals - Year 2018, Vol 4, Issue 2

Abstract

Background: Improvement in the quality of health care through utilizing an electronic medical record (EMR) system depends on getting the greatest number of physicians to effectively use the system. Objectives: To assess performance, satisfaction, and barriers influencing the implementation of EMR systems in different departments and centers of a tertiary hospital. Methods: A cross sectional analytic study was carried out across all sectors, departments, centers, and clinics of a tertiary hospital in Jeddah, Saudi Arabia, during the year of 2017. All health care providers (n = 2553) were invited to participate. A self-reporting questionnaire consisting of multiple choice closed-ended questions comparing EMR’s to routine paper records was utilized through the institutional e-mail, using the Perseus online survey application. Results: The study included 1010 health care providers out of the targeted 2553, giving a response rate of 39.6%. Of those surveyed, 49.1% aged below 35 years, 62%were females, and 53.1% were Saudis. Overall, 64.8% of the participants found the performance of some tasks easier when utilizing EMR compared to previous routines. Participants agreed to be satisfied with the system’s information and terminology (68.6%), screen design and layout (72.9%), system capabilities (41.7%), technical support and service (50.7%), and ease of use (72.7 %). Health care providers who have attended EMR training expressed higher significant scores concerning the performance of EMR (p<0.001). The highest agreed upon barriers by the participants were the temporary loss of access to patient records if the computer crashes or power fails (65.5%), privacy and security concerns (54.5%), and lack of proper doctor-patient communication (48.4%). Conclusions: The performance of EMR and satisfaction with its use among the health care workers in Jeddah, Saudi Arabia, is generally acceptable, particularly among those who have attended training courses in EMR.

Authors and Affiliations

Hanan Fahad AlOtaybi, Rajaa Mohammad Al-Raddadi, Adnan Munshi, Farah Hassan Bakhamees, Abdullah Khalid Mohammed khalil, Yasmin Hussein Mukhtar

Keywords

Related Articles

Awareness and Practice of Diabetic Foot Care among Diabetic Patients Attending to Family Medicine Department in PMMH

Aims: The current research aimed at identifying deficits at diabetic patients practice and awareness regarding their foot care. Methodology: A descriptive cross-sectional survey design was conducted including 207 diabeti...

Petrous Apex Cephalocele: A Rare Case Report

Cephalocele of the petrous apex is considered a rare condition that affects the petrous apex. Our aim is to report a rare case of a petrous apex cephalocele in a 44-year-old. We will discuss her clinical presentation, ra...

GIST: A Study of Diagnostic and Predictive Factors in Reference to the Site

Gastrointestinal stromal tumors (GIST) are biologically distinctive stromal tumor and are the most common mesenchymal tumor of gastrointestinal tract but many times creates great clinical confusion due to its vivid clini...

Orbital Infection as Rare Sequelae to the Extension of Odontogenic Infection: A Case Report and Review of Literature

Extension of dental abscess to distant areas of head & neck has been repeatedly reported in literature. Subsequent involvement of orbit is a rarity, though it may cause lasting damages resulting from insufficient therapy...

Awareness and Practice of Female University Students towards Vitamin D And Its Deficiency in Majmaah, Saudi Arabia, 2017

Background: Vitamin D deficiency is a prevalent and important worldwide health problem especially in KSA. This pandemic of hypovitaminosis D can mainly be attributed to lifestyle (for example, reduced outdoor activities)...

Download PDF file
  • EP ID EP538134
  • DOI 10.21276/ijmrp.2018.4.2.026
  • Views 63
  • Downloads 0

How To Cite

Hanan Fahad AlOtaybi, Rajaa Mohammad Al-Raddadi, Adnan Munshi, Farah Hassan Bakhamees, Abdullah Khalid Mohammed khalil, Yasmin Hussein Mukhtar (2018). Performance, Barriers, and Satisfaction of Health Care Workers Toward Electronic Medical Records in Jeddah, Saudi Arabia. International Journal of Medical Research Professionals, 4(2), 118-126. https://europub.co.uk./articles/-A-538134