Role of Non-verbal Communication in Employee Customer Relationship
Journal Title: Jaunųjų mokslininkų darbai - Year 2012, Vol 36, Issue 3
Abstract
The research results show that: discrepancies between the body language and behaviour have negative influence on communication process so we need to learn how to control spontaneous emotions; the main obstacles to employee customer communication are: spontaneous emotions, customer’s unprepossessing appearance and negative attitude beforehand; the biggest influence on employee customer relations is made by appearance, emotions, face mimics, movements, and eye contact.
Authors and Affiliations
Jolita Vveinhardt
Keywords
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- EP ID EP146049
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