Satysfakcja pacjentów z opieki pielęgniarskiej realizowanej w Izbie Przyjęć
Journal Title: Innowacje w Pielęgniarstwie i Naukach o Zdrowiu - Year 2016, Vol 0, Issue 2
Abstract
Introduction. The quality of services provided in health care units is one of the most important challenges of modern health protection. Satisfaction with nursing care is a key issue that should be monitored continuously using appropriate tools. Satisfaction is the response of the patient to the healthcare process. Undoubtedly, it becomes an important criterion for assessing the quality of care and is the degree to which the care is acceptable for the patient in relation to their needs and expectations. Regular assessments of nursing care becomes an incentive for continuous improvement and raising the health system to a higher level. Aim. The aim of this study is to assess and analyze patiens’t satisfaction with the level and quality of nursing care implemented in the Emergency Room. Material and Methods. The study was conducted in the Emergency Room of the Independent Public Complex of Health Care in Sierpc in the period from May to November 2015 in a group of 112 patients. The study was performed using diagnostic survey and applying a questionnaire of our own design. Results. The study group included respondents aged from 21 to 80 years, where the majority were women. The respondents had mainly secondary and higher education and the place of residence for the majority of the respondents was town. The surveyed were admitted to hospital mainly elective. The test results were subjected to statistical analysis and then developed and presented in a graphic and descriptive form. Conclusions. 1. Patients in the vast majority evaluated nursing care implemented in the Emergency Room as good and very good. 2. The assessment of the level of nursing care in the Emergency Room is affected by the level of respondents’ education. Whereas gender, age, marital status, place of residence and the mode for patient’s application to hospital do not have any impact. 3. The assessment of the quality of nursing care in the Emergency Room is not affected by gender, age, marital status, place of residence, education and mode of application of the patient to the hospital.
Authors and Affiliations
Łukasz Majerski
Keywords
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- EP ID EP194903
- DOI 10.21784
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Satysfakcja pacjentów z opieki pielęgniarskiej realizowanej w Izbie Przyjęć
Introduction. The quality of services provided in health care units is one of the most important challenges of modern health protection. Satisfaction with nursing care is a key issue that should be monitored continuously...