Service delivery planning in the ENT OPD using patient satisfaction as a quality metric
Journal Title: The Journal of Medical Research - Year 2018, Vol 4, Issue 4
Abstract
Introduction: Though patient satisfaction is a nebulous and controversial concept; more and more hospitals use this as a guide for improving their services. Aim and objective: The aim of this study is to evaluate the quality of health care services in the ENT outpatient department and the objective is to plan indices of service delivery and scope for improvement, using patient satisfaction as a metric. Materials and method: questionnaire-based survey. Results: The maximum satisfaction of patient care services is derived from the doctor-patient interaction, which cements the doctorpatient relationship. It may sometimes even override the other aspects of patient care. Conclusion: The best efforts of the medical professionals, or the doctor- patient relationship, may not be sufficient in order to provide patients and consumers with a feeling of satisfaction, or the belief that they have available good quality care.
Authors and Affiliations
Jayita Poduval
Keywords
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- EP ID EP532265
- DOI 10.31254/jmr.2018.4407
- Views 126
- Downloads 0
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